Refund and Returns Policy
Effective Date: August, 2024
Thank you for shopping at ZukaHerbal.com.
We strive to provide high-quality herbal and wellness products to our customers.
Please read our Refund & Return Policy carefully before making a purchase.
1. Returns Eligibility
Due to the nature of herbal, wellness, and consumable products, returns are accepted only under the following conditions:
- Wrong product delivered
- Damaged product received
- Expired product received
To be eligible for a return:
- The request must be made within 48 hours of delivery.
- The product must be unused and in its original packaging.
- Proof such as photos or videos may be required.
2. Non-Returnable Items
We do not accept returns for:
- Opened or used products
- Products damaged after delivery
- Products purchased during clearance or special sales
- Personal care and consumable herbal items once opened
3. Refund Policy
Refunds are processed only if:
- The return request is approved
- The product issue is verified by our support team
Approved refunds will be processed to the original payment method within 5–10 business days.
In some cases, refunds may be provided as:
- Store credit
- Replacement product
- Partial refund
depending on the situation.
4. Order Cancellation
Orders can be canceled only before they are shipped.
Once the order has been dispatched, cancellation requests will not be accepted.
5. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
- Order number
- Clear photos/videos of the product
- Packaging images
After verification, we will arrange:
- Replacement, or
- Refund, depending on availability and issue type.
6. Shipping Charges
- Original shipping charges are non-refundable.
- Customers may need to bear return shipping costs unless the error was from our side.
7. Contact Us
For return, refund, or cancellation requests, contact us at:
Website: ZukaHerbal.com
Email: zukacare1@gmail.com